FAQ
Common Restoration Questions, Answered Straight
Here are honest answers to the questions Greater Des Moines homeowners and businesses ask us most — about pricing, coverage areas, emergencies, and how dispatch works. Still have a question? Call (833) 951-5733 and a real dispatcher will help.
Part of Des Moines Water Damage — 24/7 restoration dispatch for the Greater Des Moines metro.
Do you really answer the phone 24 hours a day?
Yes. A live dispatcher answers day, night, weekends, and holidays. Call (833) 951-5733 any time and you’ll reach a person, not a machine.
What areas do you serve?
We cover the Greater Des Moines metro — Des Moines, West Des Moines, Ankeny, Urbandale, Johnston, Waukee, Clive, Windsor Heights, Pleasant Hill, Altoona, Norwalk, Indianola, and the surrounding suburbs.
How does pricing work?
We give you a free, on-site damage assessment before any work is decided, so you know the scope and can make an informed decision — including whether an insurance claim applies.
Will you work with my insurance company?
Yes. We document damage thoroughly — photos, moisture readings, and scope of work — to help support your claim with your adjuster.
What kinds of damage do you handle?
Water damage and flooding, mold growth, fire and smoke damage, storm damage, and sewage or biohazard cleanup — for homes and businesses.
Can you come out the same day?
For most calls, yes. We prioritize true emergencies like active flooding and sewage backups around the clock, and offer prompt response for standard jobs across the metro.
What should I do in a water damage emergency before you arrive?
If it’s safe, shut off the water source, move valuables away from the water, and avoid electrical outlets near standing water. For any active fire or gas smell, leave and call 911 first, then call us.
Are your crews licensed and insured?
Yes. Response crews dispatched through our line carry the licensing and insurance this kind of work requires.
Do you offer free estimates?
We give you a free, on-site damage assessment before any work begins, so you can decide with a clear picture of the scope.
Do you handle both small jobs and major damage?
Both. No job is too small for a quick assessment, and we also coordinate major restoration after significant flooding, fire, or storm damage.
Didn’t See Your Question? Just Ask.
Call Des Moines Water Damage 24/7 for honest answers and a free damage assessment.
Call (833) 951-5733
Free damage assessment · Open 24/7
Ready to Get It Handled?
One call reaches a live dispatcher with a free assessment. Call now.
Call (833) 951-5733
Free damage assessment · Open 24/7
Proudly serving the Greater Des Moines metro as Des Moines Water Damage — see our full service area.